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Reasons for a Failed Domain Transfer

If you are attempting to transfer a domain to another regstrar and the transfer has failed, please read the article below to find the cause of the failed transfer and the possible solutions.

There are several reasons why a domain transfer may be refused:

60-day Waiting Period
A Transfer of Registrar is not allowed for a domain name within 60 days of registration or within 60 days of a previous transfer. If this is the case, you will have to wait until the 60 period has passed to initiate the transfer.

Registrar-Lock or Registrar-Hold
A registrar can place a lock on a domain name so that a Transfer of Registrar cannot be completed. This is not the same as a domain transfer lock that can be set or lifted by the domain owner themselves. A Registrar-Lock or Registrar-Hold means the domain owner will need to contact the Registrar for that domain to investigate why such a lock is in place and have it lifted.

Domain Has Expired
The domain name may no longer be live and paid for. A domain name transfer requires that the domain name is current and there cannot be any outstanding balance on the domain. If the domain is expired or has expired during the transfer process, the transfer process will not complete. The domain will be placed into a 30 day redemption period where the current registrar should allow you to re-register the domain which will be necessary to recover the domain before you can then transfer it to 1&1. It is advised to start the transfer process at least a month before the expiration date of the domain to allow ample time. You can see the domain's expiration date on the WHOIS information for the domain.

You can check a domain's WHOIS information at http://who.is/ The status of the domain name should read "Active" or "OK" meaning the domain is active and unlocked for a transfer. Please check the expiration date of the domain to ensure the date has not already passed.

Missing Authorization
The transfer may be denied if no confirmation is received from the Registrant-C/Administrative-C e-mail contact set for the domain in the WHOIS information. If no authorization from the current Registrant or Admin contact has been received, the transfer process will not begin. Please have the domain's contact details updated if necessary so that the domain owner can be contacted. Once updated, you can restart the transfer process in your Domain Center which will resend the FOA (Form of Authorization).

Transfer Lock
The domain may have never been UNLOCKED. A domain transfer is initiated as soon as 1&1 obtains transfer authorization from the domain owner and the domain is unlocked. If there is a transfer lock set on the domain, 1&1 cannot initiate the transfer process regardless if the transfer request has been approved. The current domain owner will need to contact his/her registrar and request that the domain be unlocked and then you must contact a 1&1 Support Agent to re-initiate the transfer request.


Additional conditions of a domain name transfer can be found on the ICANN website at https://www.icann.org/resources/pages/policy-2012-03-07-en

For additional information, you may want to reference: