Select Category
Sitemap Help Contact
print article

Recover a Domain Currently in the Redemption Period

1&1 customers can reactivate a cancelled domain up to 30 days after it is deleted, which can be helpful if, for example, the domain was inadvertently cancelled by the domain owner.

At the domain owner's request, the domain's cancellation can be reversed, and the domain will be restored. The owner can then continue using the domain. 1&1 charges a one-time fee of $50.00 for such a recovery.

How to Recover Your Domain:

If you wish to restore a domain from the Redemption period, please e-mail transfer@1and1.com from the e-mail address assigned to the 1&1 account that held the domain.

Please note:
Before submitting the Domain Redemption Request, please make sure that your account is active and there are no current billing issues. If your account is no longer active, please contact us to set up a new one. Otherwise, we will not be able to process your request.

If you need help or have any questions about the recovery process, please contact our customer service representatives.

Background Information:

When 1&1 customers register a domain with 1&1, they obtain all rights of use for the domain.

After the domain is deleted with 1&1, the applicable Registry allows 1&1 to redeem a domain for up to 30 days after the Auto-Renewal Grace Period.

After the 30-day redemption period, the previous domain owner's rights of use expire as the domain then enters a pendingDelete phase for 5 days before being released back into the public pool. Recovery is no longer possible.

Please note:
For .org, .info and .biz domains, the procedure and the 30-day period are the same as they also use the label "Pending delete" for the redemption period. Otherwise nothing is different.
For additional information, you may want to reference: