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Create/Edit Your Phone PIN

Learn how to create or change your Phone PIN which is used to verify that you are the account holder when calling our telephone support line.

With your personal phone PIN you can authenticate yourself quickly and securely on the phone allowing our team of experts to take immediate care of your needs.

Step 1
Log in to your 1&1 Control Panel and select the relevant package.
Step 2
Click the Phone PIN link from the My Data panel. 1&1 Control Panel
1&1 Control Panel
Step 3
If you have already created a Phone PIN, skip to step 5. Otherwise, click the Create Now button. Phone PIN Creation Menu
Phone PIN Creation Menu
Step 4
The 1&1 Control Panel will generate a random PIN for you the first time. If you'd prefer to set your own custom PIN, please proceed to the next step.
Phone PIN Confirmation
Phone PIN Confirmation
Step 5
Click the Change button to set a new custom PIN.
Phone PIN Change Button
Phone PIN Change Button
Step 6
Create a PIN using 4-20 digits (A). Optionally, you can check the box Show phone PIN (B) to ensure the accuracy of what you are typing and/or check the box Please send me an e-mail with my phone PIN and customer ID to have a confirmation message sent to you.

Click the Create (C) button when you are finished.
Edit Phone PIN Menu
Edit Phone PIN Menu

You will see a confirmation message when the custom PIN has been successfully set.

For additional information, you may want to reference: