The duration for authorizing a GeoTrust True Business ID (SSL Business) is generally around 2 days but can be much longer if additional information is requested from the customer.
In order to reduce the potential for delays, please check the following before your order:
- Ensure your domain WHOIS information is set to public
- Ensure phone numbers are in international format (e.g. +1 1234567890)
- Ensure your company is listed in public registries for your country
- Ensure that company staff are reachable via comapny telephone numbers listed publicly (i.e. from company website, WHOIS, online directories, etc.)
- Ensure that staff are aware of a potential call from Symantec and know which contact to forward the call to.
- Check your voicemail and e-mail regularly. Symatec will leave a voicemail or send an e-mail if a company contact is unreachable.
After your order is placed, continue to monitor the SSL Status in your 1&1 Control Panel for additional notifications or alerts that may require action on your part:
For additional information, you may want to reference: