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SPAM Folder is not Visible

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If you are using IMAP and you cannot see your spam folder it is possible that you need to reset your folder lists. Below is an example of how to reset the folder list.

If you have set up your e-mail account as a POP3 account, the SPAM folder is not accessible through POP3 protocol. It is suggested to use the [SPAM?] marker if using POP3. For more information, please reference What is the [SPAM?] marker?

Right click the mail account on the folder list. If you are using Outlook express then select Reset Lists or if you are using Outlook 2003/2007/2010/2013, select Update Folder List.

Outlook 2003/2007/2010/2013
Outlook Reset Folder List
Outlook Reset Folder List
Outlook Express
Outlook Express Reset Folder lists
Outlook Express Reset Folder lists


The Spam folder will now appear under you e-mail accounts folder list.
For additional information, you may want to reference:



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