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Point a Domain to 1&1 Name Servers

Learn how to use the 1&1 name servers for a domain that is registered with another company in order to perform what is called a DNS transfer.

You can only "point" a domain to 1&1 name servers if the domain is currently registered with another company. Pointing a domain to the 1&1 name servers is an alternative to the Transfer of a Domain to 1&1.

Please note:
Performing a DNS transfer to 1&1 (using 1&1 name servers) will NOT transfer the website files, databases, e-mail accounts, etc. It is possible to transfer this data to your 1&1 hosting package before the DNS is changed to point to 1&1. In any case, it is highly suggested to make a backup of all data associated with the domain.
Step 1
Log in to the 1&1 Control Panel using your Customer ID OR domain name and your password.

If you have only one package, you will land on the Administration page. If you have more than one package, select the package in question to reach its Administration page.

Step 2
Click the Manage domains link from the Domains panel.
Step 3
Click New > Add Domain above the list of domains. Click New
Click New
Step 4
Enter the name of the domain registered with another company that you wish to point to 1&1 and click the Check Domain button. Enter the domain
Enter the domain
Step 5
Select Point your domain to 1&1 name servers and keep your current Registrar, and click the Next button.

If you do not see the option to Point your domain to 1&1 name servers please scroll down to the Troubleshooting section at the bottom of this article.

Click Next
Click Next
Step 6
1&1 will attempt to detect your domain's current mail servers. If detected, you can choose to keep your current mail server settings for the domain by choosing "Use the detected named mail servers" or you can choose to "Use the 1&1 mail servers." If your current mail servers can not be detected, the 1&1 mail servers will be used as default. .
Please note:
If you choose to use the 1&1 mail servers, you will use the 1&1 Control Panel to set up your e-mail accounts and access your e-mail through the 1&1 e-mail portal or through an e-mail program. Using 1&1 mail servers will not transfer your current e-mail accounts and the mail within them to 1&1. You will need to recreate the e-mail accounts in the 1&1 Control Panel.

If unsure what to choose, Use the 1&1 mail servers. Then click the Next button to proceed.

Click Next
Click Next
Step 7
An overview page will be shown. Please take note of the Name Server Settings section which contains the name server addresses that you will have to bring to your current domain Registrar.
Please note:
The image used below is only for reference as each domain may use a separate set of name servers. Please take note of the name servers that should be used for YOUR domain as displayed in YOUR Control Panel.

Click the Order button when you have taken note of the name servers that should be used for your domain. Please note that there is no charge for DNS transfers.

Click Order
Click Order
Step 8
You should receive a notice if the process was successful with further information that a DNS transfer may take 24-48 hours after the name servers have been set at the domain's registrar.
Click the Go To Overview button to continue. A confirmation is displayed
A confirmation is displayed
Step 9
The domain overview should show you the domain set for a DNS transfer is listed as an external type of domain.

The Status will read DNS settings incomplete with registrar until you contact the domain's registrar and supply them with the DNS servers provided to you in the last step. After the domain's DNS has been updated, it should only take 24-48 hours to update at which point the domain's status should change to Ready.

Please note:
The 1&1 Control Panel will check the name servers of your domain to ensure that they match the name server addresses you entered in the Control Panel and will send you a reminder e-mail if there is a mismatch. If after 3 weeks, the settings still do not match, the Control Panel will automatically remove the external domain.
The status has changed
The status has changed


If you are not presented with an option to Point your domain to 1&1 name servers and keep your current Registrar then one of the following is true:

1.) The domain is already registered with 1&1 and therefore must go through a Transfer of Registrar process to move the domain into another account. There is no way to perform a DNS transfer on a 1&1 registered domain as the domain will already be using the 1&1 DNS. This is why you must follow the Transfer of Registrar process to transfer the domain.

2.) The domain is registered elsewhere but already pointing to 1&1 DNS. The domain is likely set up in another account already as an external domain (DNS transferred domain) and therefore can not be added to a second account as a DNS transfer. The account holding the domain must "delete" this external domain before you will be able to add this domain to your package as an external domain.

For additional information, you may want to reference: