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Forgot Your 1&1 Customer Password

Learn how to request a new customer password from the customer login portal.

Step 1
Access the Login portal (US | CA) and click Forgot Your Password?.
Login Portal
Login Portal
Step 2
Enter your 1&1 Customer ID or 1&1 user name and confirm the entry by clicking the Check button.
Customer ID Checker
Customer ID Checker
Step 3
An e-mail with a password reset link will be sent to the e-mail address on the account. Follow the instructions in the e-mail and click the Reset Your Password button or link.
Please note:
If you have requested a password reset link but never received it, check your spam folder to see if it may have been redirected there.
Password Reset Link Confirmation
Password Reset Link Confirmation
Step 4
You will be redirected to a Change Password page. Re-enter your 1&1 Customer ID or user name and enter a new password.

It is recommended that you use the password strength indicator to ensure that your password is secure. Click the Change button when you are finished.
Change Password Page
Change Password Page
Step 5
You will receive a confirmation message informing you that your password has been changed successfully.
Confirmation message
Confirmation message
For additional information, you may want to reference: