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Create/Edit Your Phone PIN

Learn how to create or change your Phone PIN which is used to verify that you are the account holder when calling our telephone support line.

With your personal phone PIN you can authenticate yourself quickly and securely on the phone allowing our team of experts to take immediate care of your needs.

Step 1
Log in to your 1&1 Control Panel and select the relevant package.
Step 2
Click the Phone PIN link from the My Data panel. scr_change_phone_pin_01.png
Step 3
If you have already created a Phone PIN, skip to step 5. Otherwise, click the Create Now button. scr_change_phone_pin_02.png
Step 4
The 1&1 Control Panel will generate a random PIN for you the first time. If you'd prefer to set your own custom PIN, please proceed to the next step. scr_change_phone_pin_03.png
Step 5
Click the Change button to set a new custom PIN. scr_change_phone_pin_04.png
Step 6
Create a PIN using 6-20 digits and click the Create button when you are finished. scr_change_phone_pin_05.png

You will receive a confirmation message when the custom PIN has been successfully set.