Using GoToAssist will enable a 1&1 support representative to see your computer screen as you're seeing it in an effort to help reach your goal quickly and efficiently.
Enter the 9-digit session ID you receive from the support agent and then click Connect
Session ID screen
Save the program on your computer and run it after downloading the file. Depending on the configuration of your computer, you will receive a request to authorize the application.
You can authorize the application to run on your computer by clicking the OK button. Once you've done that, then you will be connected to a live 1&1 support agent.