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Cancel a Domain and/or Additional Items from Your Package

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Follow the steps below to cancel a domain or an additional item from your package.

Cancelling all domains in your hosting package does NOT cancel the hosting plan itself. The hosting plan will remain active and will continue being billed until cancelled. Click here if you want to Cancel an Entire Package.

You can also Disable/Enable Domain Auto-Renewal.

Step 1
To cancel a domain, additional ordered features or an entire package, you will first need to log into http://cancel.1and1.com/ using your Customer ID and Control Panel Password. Click the Login to log in to the cancel site.
Log in to the cancel site
Log in to the cancel site
Step 2
A welcome page is shown after logging in. Click the Cancellation button toward the top of the page.
Click Cancellation
Click Cancellation
Step 3
Select the package that contains the domain (or other item) to cancel.
Select the package
Select the package
Step 4
Select the option to cancel Domains and/or additional items and then click the Next button to proceed.
Click Next
Click Next
Step 5
Find the domain (or other feature) to cancel and check the box to select it for cancellation.

From the left most drop-down box, select a cancellation option such as "End domain contract" to cancel the domain. Click End domain contract
Click End domain contract
Step 6
For the same domain, select a time for cancellation from the right-hand drop-down box such as "As soon as possible" to cancel the domain/feature right away, or select a date in the future for cancellation.
Choose a cancellation date
Choose a cancellation date
Step 7
Repeat as necessary if selecting multiple domains or features to cancel. When you are finished, click the Next button to continue.
Click Next
Click Next
Step 8
A summary page is shown with the cancellation option(s) chosen. Please review this page to ensure that all information is correct! Once the information has been checked for validity, click the Confirm button.
Click Confirm
Click Confirm

The selected domain(s) will be cancelled and an email will be sent to the email address on file to confirm the cancellation.
A confirmation is displayed

A confirmation is displayed

For additional information, you may want to reference: