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Explanation of the 1&1 Principles

On September 1, 2013, 1&1 enacted the five 1&1 Principles; a series of standards that guide our relationship with our customers.

1 Trial

Test your package knowing you have a 30 day money back guarantee. If you are not satisfied for any reason you can easily cancel to receive a refund.*

Find out more:
1&1 Principle: 1 Trial … Try for 30 Days (U.S.)
1&1 Principle: 1 Trial … Try for 30 Days (CA)

1 Month

Our flexible monthly payment option allows you to decide how you want to pay for your package.**

1 Click

Upgrade or downgrade your package once every month with just one click.

1 Call

Make one call to a Customer Care Representative to receive instant feedback and solutions for your issue.

1 Secure Choice

With two high-tech data centers, your package is guaranteed to be secure.

*Domain orders are non-refundable. Refunds for 1&1 Dynamic Cloud Servers are limited to the minimum configuration for technical reasons- costs for individually incurred performance adjustments are non-refundable.

**Domain orders are only billed annually.